Frequently Asked Questions

Absolutely! We offer a preview program that allows you to see your photos online before making a purchase. Images are typically available online within about 3 weeks of the photo session. If you didn't pre-order, you'll receive an email notification at the address provided to your school or sports league. If no email is on file, you'll receive a "second chance" card when other participants get their finished packages.

Yes! Simply contact us by phone or email and request your Shoot Key (password) to access and order from previous sessions online.

Registration packages vary depending on the organization and session type. We offer affordable packages starting at competitive prices, and we're happy to customize packages to meet your specific needs. Contact our office for details about your particular photo session.

No receipt is necessary! Our online ordering system automatically sends your order to us, so we already have all the information we need. If you received a confirmation email, that's your proof that we have your order.

Typically, photo production takes 4-6 weeks from the session date. However, we can accommodate faster turnaround times when needed, especially for sessions scheduled near the end of a season or school year.

We offer multiple shipping options at checkout, including free shipping! All photos are packaged by team and sorted by division for easy delivery, and they ship directly to parents' homes.

Yes! Buddy photos are available on our website under the "buddy" tab. However, the players must be photographed together during the actual photo session to create a buddy photo.

We make ordering easy with multiple convenient options: order online through our website using the "View Photos" section, scan the QR code provided on photo day, or click the link in the digital flyer sent by your league or school.

Your photos remain available online for one full year from the session date. After that, archive fees may apply to access older images.

It depends on when your session takes place. Sessions from January through July receive the current year's calendar, while sessions from August through December receive the following year's calendar.

Yes, we can digitally add your child to group photos for an additional fee. Please contact our office to discuss the details and pricing for this service.

We work closely with each league or school to select the best possible date, time, and location. While the final decision rests with your organization, we consider many factors including sun position throughout the day, crowd control, game schedules, and pedestrian traffic to ensure the best possible photo experience.

We ask parents to remain outside the designated photography area (marked with caution tape) to help maintain a quiet, organized environment. This allows us to work more efficiently and often results in better, more natural expressions from the athletes. Of course, we make exceptions for children who are upset or have special needs.

Absolutely! We accept cash (with exact change available) and checks with proper identification on photo day.

Yes! Even if the full uniform doesn't show in individual photos, complete uniforms are important for traditional group photos. Please have your child come fully dressed in their uniform, including all accessories and shoes.

Make-up photo days are available when requested by leagues or when circumstances like weather cancellations occur. Contact your coach or league coordinator as soon as you know you'll miss photo day, as make-up dates are often scheduled very close to the original date.

Of course! Just check in with the person at the coach check-in tent, and they'll help you complete the necessary paperwork and arrange for a buddy photo of your children together.

Yes! We offer a wide variety of custom items perfect for coach appreciation gifts, including plaques, mugs, and other personalized keepsakes. Contact our office to discuss custom options and pricing.

Professional photography services for all your special moments.

Quick Links

Contact Us

1215 S. Buena Vista St., Suite A
San Jacinto, CA 92583

Local: 951-654-9999

Toll Free: 888-925-5999

customerservice@thop.com

Business Hours

Tuesday - Friday:
10:00am - 4:00pm

Closed for Lunch: 1:00 - 2:00pm

Saturday:
Open by Appointment Only

Frequently Asked Questions